Frequently Asked Questions
Everything you need to know about shopping with Vital Care.
What is the typical shipping timeframe for orders?
Standard shipping usually takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
How do I initiate a return or exchange?
We offer a 30-day return policy. Simply visit our Returns Portal, enter your order number and zip code, and print a prepaid shipping label to send your items back to us.
How can I ensure I am ordering the correct size?
Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements against a similar garment you already own for the best fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Are Vital Care products ethically sourced?
Yes, we are committed to sustainability. We partner only with manufacturers who adhere to fair labor practices and use eco-friendly materials whenever possible to minimize our environmental footprint.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team via live chat.